Frequently Asked Questions

We recommend waiting until your tattoo artist gives you the go-ahead to remove the initial bandage or wrap—typically 24 to 48 hours after your session. Once the bandage is off and you’ve gently washed the area, you can begin applying UNFADED Healing Balm. Always follow your artist’s specific aftercare instructions, as healing timelines can vary.

Every UNFADED product is formulated with premium, skin-safe ingredients. Our core lineup features natural botanical extracts, medical-grade shea butter, jojoba oil, vitamin E, and proprietary color-lock actives. We never use parabens, sulfates, artificial fragrances, or petroleum-based fillers. Full ingredient lists are available on each product page.

Absolutely. All UNFADED products are dermatologist tested, hypoallergenic, and formulated for even the most sensitive skin types. That said, we always recommend doing a small patch test on untattooed skin before full application—especially if you have known allergies or sensitivities.

During the initial healing phase (the first 2–3 weeks), apply a thin layer of Healing Balm 2–3 times daily after gently washing the tattooed area. Once healed, switch to our Daily Moisturizer and apply once or twice a day to maintain vibrancy and hydration. For older tattoos, our Revive Paste can be used 2–3 times per week as a restorative treatment.

The Healing Balm is specifically designed for fresh tattoos during the healing phase. It provides a breathable moisture barrier that protects the tattoo while supporting skin recovery. The Revive Paste, on the other hand, is a treatment product for healed tattoos that have started to dull over time. It contains concentrated color-enhancing and exfoliating actives that bring faded ink back to life.

Standard shipping within the United States typically takes 3–5 business days. Expedited (2-day) and overnight options are also available at checkout. International shipping timelines vary by destination but generally range from 7–14 business days. All orders receive tracking information via email once shipped.

We offer a 30-day satisfaction guarantee. If you’re not completely happy with your purchase, contact us within 30 days of delivery for a full refund or exchange. Products must be at least 75% full and returned in their original packaging. Shipping costs for returns are the responsibility of the customer unless the product arrived damaged or defective.

Of course! While our products are specifically formulated with tattooed skin in mind, the premium moisturizing and skin-nourishing benefits make them excellent for anyone. Our Daily Moisturizer in particular has become a favorite among non-tattooed customers who appreciate clean, luxury skincare.

Yes! Our Subscribe & Save program lets you set up automatic deliveries on your favorite products at intervals of 30, 60, or 90 days. Subscribers enjoy 15% off every order, free shipping, and early access to new product launches. You can pause, modify, or cancel your subscription at any time from your account dashboard.

Yes on both counts. UNFADED is proudly cruelty-free—we never test on animals at any stage of development. Our entire product line is also 100% vegan, containing no animal-derived ingredients whatsoever. We believe luxury and ethics should go hand in hand.